.:. L Y H O S T I N G -- Take Advantage of the Technology .:.

Support Overview

One of the greatest benefits of hosting with LyHosting.com™ is the fact that support is our #1 priority. There is ONE reason that over 65% of our clients are REFERRED by a current LyHosting.com™ client - Our support is simply better. Our friendly Customer Care team is comprised of highly-skilled and knowledgeable individuals who share the common role of network engineer and support representative. They have the skills, experience and expertise to be able to provide service above and beyond that expected by any of our clients.

At LyHosting.com™, we are striving to take customer service to a higher level. From the minute you signup to our services you'll feel completely at ease with our personal, friendly customer care service. We understand your needs and that dealing with support crews should be a pleasant experience -- not the hair-raising, stressful nightmare that many people go through with other providers. We are well known for having a fast, friendly, and caring support team. We strive to make every support experience as gratifying as possible. If you're not satisfied, we'll do everything we can to resolve the situation. Great customer care isn't just a dream -- it's a reality at LyHosting.com™

Why LyHosting's Support Makes The Difference:

24 hours a day state of the art tech support ticketing system
Absolutely the best ticketing system ever created. Open a tech support ticket via an online, easy to use form... then you are emailed your ticket number. Out techs view your ticket and fix or answer the problem, and then notify you when completed.
Same day response guarantee
Is your current host taking days to return your tech support requests? We guarantee to reply to each and every tech support ticket on the same day... Guaranteed!
Supervisor follow up on every single tech support ticket
Every single tech support ticket is followed up by a supervisor within 24 hours. If you open up a tech support ticket - not only will you be guaranteed a same day response, but within 24 hours, a supervisor will contact you and ask you if everything was resolved to your satisfaction. If your problem was not handled to your satisfaction, the supervisor will take the problem from there and make sure everything gets handled to your complete satisfaction. In addition, each supervisor will provide you with the direct contact information to the Network Operations Manager.
Direct contact with the Network Operations Manager
If in the RARE case, you are not satisfied with the way a supervisor has handled your tech support ticket, you will be able to contact the Network Operations Manager.
Online Manual Packed With Immediate Assistance
Our Online Manual is the best in the business and can provide you with answers to 95% of all questions you may have.
Support is our number one priority
It's that simple, support is our number one priority.